We want you to love your purchase! If you aren’t completely happy with your product, contact us and we’ll work together to make it right. Each item leaving our warehouse will be inspected and packaged to ensure it arrives at your home in one piece. Should your item be damaged in transit, please get in touch with us within 3 days of delivery.
Returns:
Shipping fees are non-refundable. The same is true for shipping surcharges applied to certain items based on their size, weight, and destination.
You have 14 days following the date of receipt to request a return online for regularly priced items, and 7 days for sale items. If the allowed return period has already passed, please contact us.
Please note that in-store purchases can only be refunded in-store.
You can refund items purchased through our website at our store location. Make sure you have the original receipt and the item(s) you wish to return to facilitate the transaction.
Gift cards are non-refundable.
All refunds will be made using the same transactional method as the payment within 3 days of confirmation of the refund.
Order cancellations are only possible before your order has been shipped and before you have received a shipping confirmation by email. If you have already received the shipping confirmation, you may return the merchandise as soon as it arrives by following the process outlined above.
All un-opened items can be returned within 7 or 14 days and we will issue you a full refund except for shipping charges incurred and a 3% processing fee. You will need to ship the item back to us at your own expense. Any open products can be returned back within 7 or 14 days of purchase but a 15% re-stocking fee will apply and will need to ship the item back to us at your own expense. There will be a 3% processing fee that cannot be returned in this case as well.
Exchanges:
Shipping fees are non-refundable. The same is true for shipping surcharges applied to certain items based on their size, weight, and destination.
You have 7 or 14 days following the date of receipt to request an exchange online for regularly priced items, and 7 days for sale items. If the allowed exchange period has already passed, please contact us.
Please note that in-store purchases can only be exchanged in-store.
You can exchange items purchased through our website at our store location. Make sure you have the original receipt and the item(s) you wish to exchange to facilitate the transaction.
All un-opened items can be exchanged within 7 or 14 days for the full value except for shipping charges incurred. You will need to ship the item back to us at your own expense. Any open products can be exchanged back within 7 or 14 days of purchase but a 15% re-stocking fee will apply and you will need to ship the item back to us at your own expense.
